Customer Service

 Warranty and Maintenance

We offer half of a year warranty from the day of you receiving the product. If you needed to repair jewelry which was purchased at Gemy Bijoux, we will be willing to repair it with no charges within sixth months of warranty that is from the first day of your purchase, except the shipping fee which will be taken care of by customers yourselves. Please note that loss of diamonds, any gemstones and pearls is not in the range of free replacement and not in a range of free offer. If you were looking for diamonds, gemstones or pearls to be replacement and to be set, please contact us by email: for inquiry and estimation of cost. 

 Exchange for Right fit of Your Ring Size/ Necklace Length 
If you found out the ring size or necklace length was not your perfect fit, we will be pleased to adjust the ring or the length of necklace that perfectly fit on your finger(s)/neck once with no fee charged within six months of warranty. However,  customers will be handling delivery charges themselves. Please feel free to contact us if you have any question.